We want you to feel comfortable with your purchase and to know that we will back you 100%. If for any reason Within 10 TEN DAYS you are unsatisfied with your purchase you may return the item to us for refund or exchange. Of course the item must not be worn or show any signs of wear and must be returned with all warranty cards and case. We will not accept returned merchandise without the authorization number. Special Gifts Purchased can also be extended after 10 days, just let us know in the comment section at checkout.
New Watches come with full Warranty and Papers. All Watches carry a 10 (ten) day return privilege,unless it was a special order which can not be returned. All items must be returned in their original condition. Watches may not be worn or used. Watches and or bands that are damaged, scratched, chipped or shows other signs of wear or tampering will not be accepted for a refund. Returns Note that we cannot accept the return of any item that has been resized or altered in any way.
Returns must be postmarked the latest on the 10Th day of the return.Time is calculated from the date of receipt.
Returns must be authorized. call us with your order number and either the exchange item you want or for refund.We prefer to do an exchange ,it keeps the costs lower and enables us to keep our prices low. One of our customer service staff will give you with a Return Merchandise Authorization Number.Items sent without authorization will not be accepted and will be returned to you or will be subject to a 25% restocking fee.
Mark the number on the outside of the return package. Ship the item, including all original documentation, to our office.
Once it passes independent inspection, your money is refunded. Please note that we are unable to provide a refund for any item that has been resized or for any item that is returned damaged, chipped, scratched or otherwise shows signs of wear or tampering.
In the case of a credit card payment, a credit will be applied to the card used to make the original purchase. If payment was made by check or money order, a check will be issued by mail. If you are returning a gift, you may choose to credit the original credit card for the purchase value, or you may request a credit, which can be applied to any Luminouswatch.com purchase in the future. Credit has no expiry date.
Refunds will be issued for the purchase amount, including any applicable taxes paid. Shipping and handling, actual cost to us or any credit card fees or charges which altogether total 5% of the purchase price are nonrefundable, except in the case of an error on our part. Please allow approximately 10 business days to complete the return process.
EXCHANGES>(PREFERRED)Will be gladly made with the only resulting charge being shipping in the amount of $6.95.
Are your watches new?
Yes all our watches are brand new with full factory warranty.
Are the watches well made?
We have learned from our customers who have had these watches for over 10 years how well they hold up. They order different models to their collection and accessories and are our best testimonial.
How do we know you are a trustworthy dealer?
With over a decade of service , and 1000's of satisfied customers all over the world. You can count on Luminous Watch Shop to provide you with great price, great service and excellent Customer Service. If you have any questions please feel free to contact us.
Do you ship International?
Yes. We ship worldwide with very few exceptions. To learn more about our shipping policy click here.
Do you insure your packages?
Yes. All shipments are sent in secure packaging and every purchase is fully insured at no extra cost..
Do you have a return policy?
Absolutely. We give you 10 days to examine your item to be sure you are 100% satisfied. If not call us within the 10 day period and we will authorize the return and all we ask is that you return it within a few days after you call us. To learn more about out return policy Click Here
Are your watches new?
Yes all our watches are brand new factory fresh with full factory warranty.
Are the watches well made?
We have learned from our customers who have had these watches for over 10 years how well they hold up. They order different models to their collection and accessories and are our best testimonial.
How do we know you are a trustworthy dealer?
We have been in business for over 9 years with the luminox product and have earned our reputation one customer at a time. we are associated with yahoo shopping so that customers could rate us and we have a 5 star rating. We have a customer service department with a toll free number and we are always there to address your concerns.
Do you ship International?
We ship to most countries and the service is very reliable. Depending on the method of service you choose your item can arrive as soon as 1 day and as long as 30.
Do you insure your packages?
Yes. we insure every package without extra charge to you.
Do you have a return policy?
Absolutely. We give you 10 days to examine your item to be sure you are 100% satisfied. If not call us within the 10 day period and we will authorize the return and all we ask is that you return it within a few days after you call us. We have extended the return time for Christmas to 10 days after. Also for special gifts we will extend the return time if requested.
